The Backlash to Trump’s Response to White Supremacists is Telling CNBC
President Trump’s initial reaction to the horror in Charlottesville violated the principle that the President should be a healer-in-chief during times of crisis. Read the article
Will Samsung survive the exploding Galaxy disaster? This crisis expert weighs in CNBC
Commentary piece by Eric Dezenhall on what it’s really like to be embroiled in a corporate crisis – in this case, Samsung. (Not to mention some of the idiotic advice Samsung is given by pundits). Read the full article
Trump is ‘the marquee name in a horror show’ CNBC
Commentary on CNBC regarding what happens when a litigator comes face to face with an entertainer. The release of Hillary’s emails and Donald’s Access Hollywood video serve to reinforce what we already know about their styles. The crises resonate with people not because they are so shocking but rather because they validate what people believe […]
Crisis Manager Weighs In On Ryan Lochte’s Situation WBZ News Radio 1030
WBZ Radio featured Eric Dezenhall to discuss Ryan Lochte and the apology he released after claiming he was robbed at gunpoint. Eric states that apologies made during a crisis are always declared mismanaged by the media. Talking is what got Lochte into trouble and more talking is not the answer.
Chipotle Mexican Grill – Caught in the “Fiasco Vortex” Aaron Walker and Stephanie Allen
America’s fast food darling, Chipotle Mexican Grill, is caught in America’s crisis du jour as the result of food contamination issues linked to hundreds of sick customers across 10 states. Chipotle is caught squarely in the “Fiasco Vortex” and rather than seeking to “come out ahead,” the company should be squarely focused on fixing operational […]
Hillary Clinton’s Foggy Mountain Breakdown Huffington Post
The Clinton email crisis is two-fold: bad facts and prior Clinton scandals. It’s not about the mishandling of damage control, which he feels is a diagnostic error for which pundits cite the “bungling” of the “handling” as the key reason for the mess.
Media Complicit in Manufacturing Political Crises Aaron Saunders
The old adage goes, “Where there’s smoke, there’s fire.” While the saying rings true, it often provides justification for a preordained conclusion. However, when crisis strikes – particularly political “scandals” – there is often nothing more fueling it than a smoke machine.