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Take Surge Pricing to the Limit. Then Go Further. The New York Times
The New York Times’ John Schwartz asks Eric Dezenhall about why Martin Shkreli the Turing Pharmaceutical executive who raised its drug Daraprim price to $750 a pill from $13.50 was vilified so quickly. Read the article for Eric’s simple answer.
What VW Needs To Do To Survive Its Biggest Scandal NPR
Dezenhall on NPR: The VW crisis has to endure the predictable stations of marketplace penance and in the long term it will probably emerge successfully from its crisis.
VW in the ‘Fiasco Vortex’ Huffington Post
Will VW survive? Yes. But, they have to make it through the ‘Fiasco Vortex’. The first step will be to accept that their challenges run deeper than public relations.
Volkswagen Recall: Repairing The Carmaker’s Reputation Will Take Years And Won’t Be Fixed By Firing The CEO International Business Times
The Volkswagen scandal will take years for the company to fix its reputation. It’s much more complicated that just firing the CEO.
Hillary Clinton’s Foggy Mountain Breakdown Huffington Post
The Clinton email crisis is two-fold: bad facts and prior Clinton scandals. It’s not about the mishandling of damage control, which he feels is a diagnostic error for which pundits cite the “bungling” of the “handling” as the key reason for the mess.
When Moguls Collide With Politics Huffington Post
Eric Dezenhall looks at how what makes a successful mogul does not necessarily make a successful politician with Presidential pursuits.
Lion-killer dentist: Can his practice survive this? Headline News
Headline News interviewed Eric for his insight on the viral public reaction to Walter Palmer, the dentist who killed Cecil the lion and ensuing backlash to his dental practice.
Defining Damage Control in the Breach Epoch Huffington Post
Eric Dezenhall blogs about how the technology breaches over the last few weeks have replaced product recalls as the crisis management challenges of our present.
Eric Dezenhall at the Newseum
This July Eric Dezenhall spoke at the Newseum in Washington, D.C. With former Assistant Secretary of Defense Torie Clark about handling online attacks on brand and personal reputations. Sign up below to receive updates from Eric Dezenhall regarding speaking engagements and recently published articles. Sign Up Now
Martha Stewart’s Damage Control Win Huffington Post
Martha Stewart, a crisis management success story. Her brand took a hit, but she kept it under control and that’s why it’s called “damage control”.