Having seen first-hand for many years how business leaders and policymakers act in crisis — or in the case of COVID-19 don’t act — Foreign Affairs quotes Eric Dezenhall. Dezenhall states that the problem is structural and what behavioral economists call “hyperbolic discounting” – opting for the short-term rewards of doing nothing over the long-term […]
Clichés are not crisis management strategies.
Download the chapter – Eight Baseless Crisis Clichés – to learn more.
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