Ubering Through Crisis Huffington Post
It will be a combination of operational improvements and sheer endurance that will help Uber’s crisis management, says Eric Dezenhall in his latest piece for Huffington Post regarding its handling of a driver who went on a killing rampage. Read the full article
Apple’s Fight With FBI: Expert CNBC: Squawk Box
CNBC’s Squawk Box had Eric on to discuss the Apple’s fight with the FBI. Watch the video and listen to why Eric believes Apple is the one company which defies every law of crisis management.
Newseum lists their top 10 podcasts The Newseum
As 2015 winds down, I was pleased today that The Newseum listed on their Twitter account my January 2015 speaking engagement as one of their top 10 podcast episodes. If you didn’t get a chance to listen in person here’s a link to the podcast. The topic was Managing Scandal in the 24-hour News Cycle.
Spare Us the Jeb Image Makeover Medium
Jeb Bush hired an image consultant, but image makeovers rarely work in politics. The perception of the “packaged politician” i.e., Presidents Kennedy, Reagan and Obama is false. What is true is that these politicians already had mass appeal and were essentially in the right place at the right time when their attributes intersected with the […]
Gutting Through the VW Crisis Huffington Post
Eric Dezenhall provides five points to debunk common misperceptions as they relate to the Volkswagen scandal. Eric goes on to say that he feels it’s not crisis management but it’s more akin to “crisis digestion” that VW is going through, and a stomach bug is never pretty!
What Volkswagen Is Doing Right and Wrong to Address Its Diesel Scandal Automobile Magazine
Eric Dezenhall is quoted in Automobile Magazine about what Volkswagen is doing to manage its diesel emissions scandal.
Take Surge Pricing to the Limit. Then Go Further. The New York Times
The New York Times’ John Schwartz asks Eric Dezenhall about why Martin Shkreli the Turing Pharmaceutical executive who raised its drug Daraprim price to $750 a pill from $13.50 was vilified so quickly. Read the article for Eric’s simple answer.
VW in the ‘Fiasco Vortex’ Huffington Post
Will VW survive? Yes. But, they have to make it through the ‘Fiasco Vortex’. The first step will be to accept that their challenges run deeper than public relations.
Volkswagen Recall: Repairing The Carmaker’s Reputation Will Take Years And Won’t Be Fixed By Firing The CEO International Business Times
The Volkswagen scandal will take years for the company to fix its reputation. It’s much more complicated that just firing the CEO.
When Moguls Collide With Politics Huffington Post
Eric Dezenhall looks at how what makes a successful mogul does not necessarily make a successful politician with Presidential pursuits.