Tagged Crisis Management

01 Feb 2018

Can Nashville Mayor Weather a Sex Scandal? USA Today

It remains unclear how Megan Barry, Nashville Mayor, will weather the scandal involving her affair with a subordinate. There’s no magic crisis playbook says Eric Dezenhall – if “there really were a playbook everybody would use it.” But there are variables that are worth looking at. Read the full article

08 Dec 2017

Why Crisis PR Faces a Crisis PR News

“Crisis management is at a crossroads” states Eric Dezenhall as he reflects on the past thirty years in what used to be called an offbeat business. Read the article

16 Aug 2017

Trump Has Stamped the Passport of Corporations into the World of Race:… CNBC

Racial issues are the “cyanide pill of crisis management.” Nobody gets out of racial controversies in good shape. Consumer-oriented industries are at greater risk than heavy industry to scrutiny over their support of Trump. Watch the video

20 Jun 2017

Will A Leadership Shake-Up Drive Operational Change At Uber? Forbes

Dezenhall Resources’ Anne Marie Malecha writes that the need for operational change is too often misdiagnosed as a PR problem. Example, Uber. In this latest piece Malecha points out there is no quick fix; it is getting to the core of the problem that got you into the crisis in the first place that will […]

01 Dec 2016

Revving Up Your Reputation Reputation Management

In the event of a crisis what can brand managers do to avoid reputational damage? Josh Culling provides an in-depth response as the playing field has shifted and corporate reputations are at stake. Read the PDF version of this article

03 Oct 2016

Companies Under Attack Hire Dezenhall Resources to Get Back to Business Huffington Post

Huffington Post calls Dezenhall the “the firm companies hire to get back to business” Read the article

13 Sep 2016

Why Politicians Like Clinton Keep Their Health a Secret CNBC

Powerful people such as Hillary Clinton keep secrets for a reason and sometimes it actually it works for them. Instead of being transparent they complicate. So, dare we ask, why does everyone maintain that transparency is the best crisis management strategy? Read the full article

13 Apr 2016

Behind the Headlines With Josh Culling Cision

Josh Culling, senior vice president at Dezenhall Resources shares his insight on what brands can do when a crisis arises; the role of social media in crisis communications and why he gets excited to use Snapchat.   Read the full article

25 Feb 2016

Ubering Through Crisis Huffington Post

It will be a combination of operational improvements and sheer endurance that will help Uber’s crisis management, says Eric Dezenhall in his latest piece for Huffington Post regarding its handling of a driver who went on a killing rampage. Read the full article

25 Feb 2016

Apple’s Fight With FBI: Expert CNBC: Squawk Box

CNBC’s Squawk Box had Eric on to discuss the Apple’s fight with the FBI. Watch the video and listen to why Eric believes Apple is the one company which defies every law of crisis management.