After the 2008 presidential election, a Reagan Library spokesperson joked that the facility was really busy. You’d think the punch line was that conservatives were pining for their hero, but, in fact, it was the Obama team making request after request for copies of the Great Communicator’s speeches and photos. Why? Because they understood that governing requires […]
Clichés are not crisis management strategies.
Download the chapter – Eight Baseless Crisis Clichés – to learn more.
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