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21 Jul 2022

Social Media and its False Perception Substack

Invariably the first thing that our clients and potential new clients ask us when they first call is, “how do we use social media to mitigate our issue?” Or they come to us panicked because a few troubling users on Twitter are constantly posting about their issue, which they believe is akin to the villagers […]

15 Jul 2022

Look at My Confidential Strategic Plan, Ma! Substack

I had a reaction to the release of Uber’s internal lobbying documents this week that was probably…unconventional. While it certainly appears that Uber crossed some lines in its advocacy efforts, something else struck me in a way that would only bother someone who made his living in crisis management: The reckless indiscretion of Uber’s operatives. […]

12 Jul 2022

Polarization and Public Relations Substack

GUEST POST FROM DEZENHALL RESOURCES, EXECUTIVE VICE PRESIDENT, JOSH CULLING In 2016, I wrote a piece for World Trademark Review in which I examined the components of corporate reputation and offered some advice to brand managers on how best to prioritize these when restoring a company’s reputation after a crisis. One key takeaway: C-suites are […]

21 Jun 2022

The Business – Republican Cold War Substack

The rap has always been pretty simple: Republicans were the party of big business and Democrats were all about the little guy. While this was never completely true, it was once a lot truer than it is now. The old assumptions don’t work anymore. As the Republicans have gone populist, bashing big companies is now […]

07 Jun 2022

The White House Does Not Have a Messaging Problem Substack

As the narrator said at the beginning of Peter Pan, “All of this has happened before, and it will all happen again.” I refer to the instinct of those under public siege to declare their dire straits to be “a message problem.” The Biden White House is said to be facing such a challenge right now. […]

01 Jun 2022

Disgraceful Paralysis in the Face of Tragedy Substack

Like so many of us, I have been obsessing about the mass murder at the Robb Elementary School in Texas. I have frustratingly very little insight, with one possible exception that I humbly offer up for consideration: The question of why the police, based upon current reports, didn’t enter the school sooner to confront the […]

27 May 2022

What Polls on Corporations and Social Issues Don’t Tell Us Substack

Another poll was recently released on how the reputations of certain companies had slipped in the proverbial rankings. One of the companies named was Disney. I was less concerned about the rankings themselves than I was about the commentary of a pollster who concluded that Disney’s reputation had fallen because the company appeared “calculating” in […]

20 May 2022

Johnny Depp, Reputation and the Future of Counter-Attack? Substack

The Johnny Depp – Amber Heard defamation trial may be salacious, but it may also be something else: a bellwether. Individuals and businesses facing existential threats to their reputations and livelihoods may be more likely to do what Depp has done and take the same kind of legal action that in more innocent times would […]

27 Apr 2022

Is “Disinformation” the New “Fake News?” Substack

We humans get excited when we find a new word that makes our world make sense. The newest watchword that makes us all feel smart is “disinformation.” Great term. Great concept. But fraught with peril. We are genuinely awash in disinformation, but just like everything else these days, the disinformation label is in danger of […]

23 Apr 2022

Go Woke Go Broke or Right Flank Make Bank? Substack

A journalist friend following the controversy at Disney and the Florida education law asked me if I thought conservative parents would stop watching Disney movies or drop their products. My answer: Not in any meaningful way. Not yet.  My experience has been that human beings take the path of least resistance and gravitate to venues […]