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What’s a ‘win’ in a crisis situation? Aaron Walker
I’m often asked, “What’s a ‘win’ in a crisis situation?” And, “Are there times that there is just no saving the client?” It’s a pretty reasonable question, considering our 24-7 news cycle world. Quite simply, the primary goal for crisis managers is to try and change the minds of the general public and sway media […]
Newseum lists their top 10 podcasts The Newseum
As 2015 winds down, I was pleased today that The Newseum listed on their Twitter account my January 2015 speaking engagement as one of their top 10 podcast episodes. If you didn’t get a chance to listen in person here’s a link to the podcast. The topic was Managing Scandal in the 24-hour News Cycle.
Chipotle Mexican Grill – Caught in the “Fiasco Vortex” Aaron Walker and Stephanie Allen
America’s fast food darling, Chipotle Mexican Grill, is caught in America’s crisis du jour as the result of food contamination issues linked to hundreds of sick customers across 10 states. Chipotle is caught squarely in the “Fiasco Vortex” and rather than seeking to “come out ahead,” the company should be squarely focused on fixing operational […]
Eric Dezenhall at the Newseum
This July Eric Dezenhall spoke at the Newseum in Washington, D.C. With former Assistant Secretary of Defense Torie Clark about handling online attacks on brand and personal reputations. Sign up below to receive updates from Eric Dezenhall regarding speaking engagements and recently published articles. Sign Up Now
Baltimore Mayor’s Failure to Be Seen, Communicate Steven Schlein
After the 2008 presidential election, a Reagan Library spokesperson joked that the facility was really busy. You’d think the punch line was that conservatives were pining for their hero, but, in fact, it was the Obama team making request after request for copies of the Great Communicator’s speeches and photos. Why? Because they understood that governing requires […]
What time is the Super Bowl? Josh Culling
Even if you are currently under a rock, by now you’re aware of the controversy surrounding the New England Patriots’ alleged deflating of footballs to gain an edge in the AFC Championship Game. The coverage of “Deflate-gate” has been ubiquitous and hysterical. A Google News search for “NFL Deflate gate” turns up 73 pages of […]
Media Complicit in Manufacturing Political Crises Aaron Saunders
The old adage goes, “Where there’s smoke, there’s fire.” While the saying rings true, it often provides justification for a preordained conclusion. However, when crisis strikes – particularly political “scandals” – there is often nothing more fueling it than a smoke machine.
Crisis and Context for Virgin Galactic Eric Dezenhall
Richard Branson had it right when he complained about people who knew nothing about the crash of SpaceShipTwo diving in front of cameras to analyze what must have gone wrong in the Mojave Desert. Welcome, Sir Richard, to the “Fiasco Vortex,” a concept I write about in my new book, Glass Jaw: A Manifesto for […]
