The job of corporate spokesperson can be likened to facing a firing squad–so why do it? Steven Schlein gives insight into the personality needed to take hits day in and…
“Crisis management is at a crossroads” states Eric Dezenhall as he reflects on the past thirty years in what used to be called an offbeat business. Read the article
Equifax wins biggest tech fail of 2017 not just because of its massive security breach but because of its public response. “Fire the CEO” is the default strategy states Eric…
With Congress debating the fate of 700,000 undocumented immigrants brought to America illegally as young children, Dezenhall contextualizes the debate through the eyes of Bernardo Castro, a “Dreamer” living in…
As more C.E.O.s are fired, the New York Times’ John Schwartz asks the question, where do they go and is there a secret island? To get help with this question…
The job in crisis management is to figure out what can be fixed in order to get back to business. Watch Eric on CNBC discuss the two things he thinks…
Eric Dezenhall quoted on the perilous relationship between the President and the CEO’s of America’s top companies. Read the article
Racial issues are the “cyanide pill of crisis management.” Nobody gets out of racial controversies in good shape. Consumer-oriented industries are at greater risk than heavy industry to scrutiny over…
President Trump’s initial reaction to the horror in Charlottesville violated the principle that the President should be a healer-in-chief during times of crisis. Read the article
Few adversaries are more motivated than a competitor. Blue Apron finds itself in a classic marketplace defense scenario and the latest victim of Amazon. While Amazon is a behemoth to…
What’s in it for celebrities turning their attention to the political arena? Bigger celebrity, of course! Read the article