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08 Apr 2016

REVOLVING DOOR Dezenhall Resources Makes 2 Executive Hires AdWeek

Former Dezenhall employees, Josh Culling and James Hewitt return to the firm. Culling returns as a senior vice president after leaving the DC area for his hometown of Toledo, OH. Hewitt returns as a senior director after a role as deputy press secretary for the RNC. Read the article for the lowdown on what they’ve […]

18 Mar 2016

Eric Dezenhall On The GOP and Crisis PR In Cleveland The Hugh Hewitt Show

Listen or read the Hugh Hewitt interview with Glass Jaw author, Eric Dezenhall where they discuss what the GOP ought to be doing in advance to prepare for an open convention, violence from protesters and corporate sponsorship at the convention. Eric criticizes the crisis cliché “get ahead of the story,” which is one of those things that sounds wonderful, […]

25 Feb 2016

Ubering Through Crisis Huffington Post

It will be a combination of operational improvements and sheer endurance that will help Uber’s crisis management, says Eric Dezenhall in his latest piece for Huffington Post regarding its handling of a driver who went on a killing rampage. Read the full article

25 Feb 2016

Apple’s Fight With FBI: Expert CNBC: Squawk Box

CNBC’s Squawk Box had Eric on to discuss the Apple’s fight with the FBI. Watch the video and listen to why Eric believes Apple is the one company which defies every law of crisis management.  

11 Feb 2016

What’s a ‘win’ in a crisis situation? Aaron Walker

I’m often asked, “What’s a ‘win’ in a crisis situation?” And, “Are there times that there is just no saving the client?”  It’s a pretty reasonable question, considering our 24-7 news cycle world. Quite simply, the primary goal for crisis managers is to try and change the minds of the general public and sway media […]

09 Feb 2016

UNREDACTED, Rachel Marsden UNREDACTED

Listen to Eric and Rachel Marsden discuss the current crop of candidates for the 2016 Presidential campaign and crisis management. Eric states that “everything we believe to be true is turned upside down.” On the GOP side, Eric is astonished by the Republicans who have not found a way to attack Trump, and on the […]

29 Jan 2016

In 2016, the messenger trumps the message The Hill

The campaigns run by both Trump and Sanders are surprisingly successful, says, Steven Schlein, Senior Vice President because the lines on the chart of destiny are meeting and all they have to do is be themselves and seize the zeitgeist. Read the full article  

18 Dec 2015

Newseum lists their top 10 podcasts The Newseum

As 2015 winds down, I was pleased today that The Newseum listed on their Twitter account my January 2015 speaking engagement as one of their top 10 podcast episodes. If you didn’t get a chance to listen in person here’s a link to the podcast.  The topic was Managing Scandal in the 24-hour News Cycle.

14 Dec 2015

Chipotle is stuck in a ‘fiasco vortex’ CNBC

Chipotle is the latest company caught in the fiasco vortex. CNBC ran my commentary piece in which I discuss that when the allegations are severe enough such as they are with Chipotle (E. Coli and norovirus), and you add to this both old and new media hammering them with “volume, velocity and venom,” companies have […]

14 Dec 2015

Chipotle Mexican Grill – Caught in the “Fiasco Vortex” Aaron Walker and Stephanie Allen

America’s fast food darling, Chipotle Mexican Grill, is caught in America’s crisis du jour as the result of food contamination issues linked to hundreds of sick customers across 10 states. Chipotle is caught squarely in the “Fiasco Vortex” and rather than seeking to “come out ahead,” the company should be squarely focused on fixing operational […]