Tagged Apologies
Here’s the one thing United CEO Oscar Munoz should not do CNBC
Commentary on petition to remove United CEO Oscar Munoz is just a stunt and bad for putting the company back on track. Read the full article
How VW fared with its no-apology ads Automotive News
Apologies mark the beginning of recovery, not the conclusion states Eric Dezenhall in his book, Glass Jaw. This remains true for VW and in this latest interview with Automotive News, Dezenhall says that the general perception out there is that an apology should do more than it actually does. Read full article
